# Strategic Customer Success Manager - EMEA

## Summary
- Organization: Utila
- Location:  EMEA (Remote)
- Type: Full-Time
- Department: Customer success
- Status: active
- Posted: [object Object]
- Updated: [object Object]
- Closing Date: N/A
- External Apply: Yes
- External Apply URL: https://www.comeet.com/jobs/utila/D9.00F/strategic-customer-success-manager---emea/8D.76A

## Details
- Salary: N/A
- Experience: 5+ years 
- Education: N/A
- Team: N/A
- Reporting To: N/A

## Description
**Description**
We are Utila, an enterprise-grade platform that powers digital asset operations for more than 200 global institutions. Our technology secures $15B+ in monthly transaction volume and has protected over $100B to date. Backed by $50M in funding, Utila is growing fast with a rapidly expanding global customer base.

We build mission-critical infrastructure for institutions operating in the digital asset space, where security, reliability, and scale are non-negotiable. Our customers include fintechs, trading firms, payment companies, and enterprises managing large-scale digital asset operations.


**Responsibilities**

- Drive EMEA as a business unit: forecast ARR growth, manage churn, identify expansion opportunities, and report on regional health
- Build strategic relationships with institutional customers (exchanges, funds, fintechs) from onboarding through renewal and expansion
- Act as a business advisor to CFOs/CTOs/COOs, translating wallet infrastructure capabilities into operational efficiency and competitive advantages
- Own renewals and expansion; drive product-led growth through DeFi connectivity, Utila Link, yield optimisation
- Collaborate with Tel Aviv-based Support, Product, and Engineering teams; channel EMEA client feedback to influence product roadmap
- Build regional ecosystem relationships through industry events, associations, and partnerships; monitor EMEA and Middle East regulatory developments


**Requirements**

- 5+ years Customer Success/Technical Account Management in B2B SaaS or fintech; 2+ years in a senior/strategic CSM capacity
- Experience managing a diversified book of business, including both enterprise/strategic clients and mid-market accounts, through multi-level stakeholder management
- Crypto native knowledge (required): deep understanding of blockchain, digital assets, crypto payments—fluent in custody models, DeFi, stablecoins, cross-chain operations, institutional crypto workflows
- Technical fluency: high-level understanding of MPC key management, wallet operations, blockchain transactions, DeFi integration, and API flows. Hands-on API proficiency is an advantage
- Commercial mindset: ARR forecasting, churn analysis, strategic account planning, contract negotiations - comfortable handling pricing, SLAs, and terms
- Background at crypto-native companies strongly preferred; early team (#5-50) or founding experience valued
- EMEA regional experience valuable: business cultures across the UK/Europe/Middle East, timezone management, remote-first collaboration. Regulatory knowledge (MiCA, DORA, UAE/Saudi frameworks) a significant advantage
- Based in EMEA timezone (Tel Aviv, London, Amsterdam, Dubai, or similar); 30% travel; English fluency (other languages a plus)
- Self-starter, autonomous, with an ownership mentality and exceptional communication skills (C-suite presentations, demos, QBRs)

## Responsibilities
None

## Skills
None

## Tags
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## Organization
- Name: Utila
- Website: https://utila.io/
- Industry: Software Development
- Size: 51-200 employees
- Founded Year: N/A
- Description: Utila is the stablecoin and digital asset infrastructure platform for fintechs and enterprises.

Utila enables organizations of all sizes to securely build, manage, and scale digital asset operations across stablecoin payments, treasury, trading, tokenization, and beyond. The platform combines institutional-grade MPC wallets, granular policy controls, robust APIs, multi-chain support, payment and tokenization engine, and deep integrations with banking, compliance, exchanges, DeFi, and more.

Trusted by 250+ industry leaders, Utila processes more than $20B in monthly volume and has secured over $200B in transactions to date.